FAQ

Is everything factory sealed?

Every sealed item is factory sealed. We never open, search, weigh or reseal anything.

Do you sell singles or graded cards?

Sealed product is our focus, but we list the occasional raw single. Each one is marked with its condition and photographed front and back — you get the exact card pictured. No graded cards at the moment.

How do pre-orders work?

You're charged at checkout and your order ships on or before street date. See our pre-order policy.

Why are there purchase limits?

To keep hot releases in collectors' hands. Orders that go over the limit, including across multiple accounts or addresses, may be cancelled and refunded.

How is it packed?

Sealed product ships boxed with padding and corner protection, every time; displays and premium collections are double-boxed. Singles ship sleeved and top-loaded in a rigid mailer.

What if my order arrives damaged?

Email us within 48 hours of delivery with photos of the shipping box and product. We'll send a replacement.

Can I return something?

No. All sales are final because we sell sealed collectibles. Transit damage, lost packages and wrong items are covered with a replacement. See our refund policy.

Are these English-language products?

Yes. All the Pokémon TCG product we stock is English-language.