Refund policy

All sales are final

Because we sell factory-sealed collectibles, all sales are final. We don't accept returns or exchanges and don't issue refunds for change of mind, opened or unopened.

Damaged, lost or incorrect orders

If your order arrives damaged in transit, goes missing, or isn't what you ordered, email us within 48 hours of delivery (or of the expected delivery date) with photos of the shipping box and the product. We'll send a replacement. If we can't replace it, we'll refund that item.

Orders we can't fill

If we can't ship something you paid for, for example when a distributor cuts our pre-order allocation, we refund that item in full to your original payment method. Pre-orders are filled oldest-first.

Pre-order delays

If a manufacturer moves a street date past the ship date shown at checkout, we'll email you. You can keep your order or cancel it for a full refund.

Orders we cancel

We may cancel and refund orders that exceed per-household limits, appear automated, or are placed for resale.

Contact

Reach us through our contact page.